Deloitte’s AI-enabled Contract Management Solution (dTrax)
Using AI to streamline contract processes and elevate enterprise workflows.
I worked on Several Artificial Intelligence (AI) Projects at Deloitte for the Omnia AI team.
About Deloitte Omnia AI
Deloitte’s Omnia AI team is a global practice dedicated to Artificial Intelligence (AI) and advanced analytics, helping organizations harness cutting-edge technology to solve complex business challenges.
The team brings together data scientists, machine learning engineers, UX designers, and strategy experts to design solutions that integrate automation, predictive analytics, generative AI (GenAI), and agentic AI systems.
Their work spans industries such as financial services, healthcare, government, and technology, delivering platforms that drive data-driven decision-making, process optimization, and digital transformation at scale.
Key Highlights
Global Reach: Collaboration across Deloitte’s worldwide network to deliver scalable, cloud-based AI solutions.
Innovation Hub: Building next-gen tools like the Omnia Global Audit Platform, which integrates Generative AI and AI agents to streamline complex workflows.
Trustworthy AI™: Aligning with Deloitte’s framework for ethics, compliance, and transparency in AI solutions.
Human-Centered Design: Creating advanced tools that are intuitive, accessible, and meaningful for end users.
Project Overview
One of my primary projects was dTrax, an AI-powered application designed for lawyers and legal teams.
The platform helps professionals:
Manage contract version control seamlessly
Track the status and progress of legal documents
Automate repetitive administrative tasks
Improve collaboration and compliance across teams
By combining AI-driven insights with streamlined workflows, dTrax enables legal teams to reduce manual effort, increase accuracy, and focus on higher-value work.
CONFIDENTIALITY
Due to strict confidentiality NDA agreements, I cannot showcase the final screens, but my work directly contributed to AI solutions now being used across Deloitte’s global client network.
They posted this video on their marketing page
My Role & Contribution
As the Lead UX Designer, my focus was on translating complex legal workflows into a clear, accessible, and scalable experience for enterprise users.
Key contributions included:
Workflow Mapping: Understanding how lawyers manage contracts, approvals, and legal documentation, then streamlining these processes into optimized digital flows.
AI-Driven Interfaces: Designing screens that present machine learning recommendations and automated insights in an intuitive way.
Version Control Simplification: Creating an interface that makes tracking and comparing document versions simple and error-proof.
Compliance & Accessibility: Ensuring all designs met WCAG/AODA standards and adhered to Deloitte’s global compliance framework.
Cross-Functional Collaboration: Partnering with AI engineers, legal experts, and business strategists to align product vision with user needs.
Project Screeshots
To know more about Deloitte's project CLICK HERE.
To watch the Youtube Video about what Dtrax application is - CLICK HERE .
Initial Wireframes
Shows layout and core interaction paths (no sensitive data displayed)
After design feedback session
Captures design critique and annotation moments with stakeholders - making edits, notes and corrections.
Challenges & Approach
Designing an AI-powered legal platform meant addressing:
Complex, non-linear legal workflows
Highly sensitive data and strict confidentiality standards
Multiple stakeholder groups, each with unique priorities
The need for trust and transparency in AI-driven features
To solve these, I applied:
Service Design Thinking to capture end-to-end touchpoints
Iterative Prototyping for rapid stakeholder feedback
Design Systems to ensure scalability across Deloitte’s global teams
Accessibility-First Practices for a diverse user base
Outcomes & Impact
While final designs remain under NDA, the app achieved significant improvements for legal teams, including:
Faster contract reviews through automation and AI-assisted recommendations
Reduced administrative workload, freeing lawyers to focus on higher-value legal strategy
Improved accuracy with version control and document tracking
Greater user adoption and satisfaction, driven by intuitive design
Tools & Methods
Figma – Wireframing, high-fidelity prototypes, design systems
Miro – Workflow mapping and collaborative workshops
Jira / Confluence – Agile project management and documentation
Accessibility Tools – WCAG compliance checks
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