MONEY TRANSFERS
CIBC’s Global Money Transfer (GMT) flows support one of the bank’s most widely used international services. I led the redesign of critical end-to-end money movement journeys across customer and advisor channels, focusing on clarity, operational alignment, and system-backed design logic.
First week on the project — eager to dive into CIBC’s Global Money Transfer ecosystem and understand how advisors and customers actually move money globally.
LEADING UX DESIGN
As the Lead UX/Product Designer, I owned:
End-to-end workflow redesign
Information architecture and interaction model
High-fidelity prototypes for enterprise alignment
Cross-functional workshops and stakeholder communication
Collaboration with fellow designers on related money movement experiences
Guiding product and engineering on UX requirements and flows
IN PERSON
PROCESS
I followed the Double Diamond framework — diverging to explore user needs and converging to define, develop, and deliver targeted solutions (very popular in the Consulting world).
It was once a week in person
Worked collaboratively with fellow designer to unify patterns across multiple money movement flows, ensuring consistency between GMT and related advisor experiences. This alignment reduced design debt and created a more predictable end-to-end experience.
MEETINGS WITH LEADERSHIP
Close to the project’s completion, I had a deeply insightful alignment session with Dinesh. His empathetic leadership and clarity of thought brought valuable perspective to our final decisions
COLLABORATION
Worked collaboratively with fellow designers to unify patterns across multiple money movement flows, ensuring consistency between GMT and related advisor experiences. This alignment reduced design debt and created a more predictable end-to-end experience
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I specialize in designing thoughtful, scalable user experiences — from concept to execution.