WEB APPLICATION
Project: Redesigning desktop application for an internal project (call centre agents) to help assist regular callers.
Below are a few images that show my positive experience at CIBC.
UX + Agile = We planned our 2 week sprints well and made sure there was UX involvement.
User Research (discussing user testing results) - after testing our product with real users we categorized our views and prioritized visual hierarchy accordingly. We met 15 users and conducted 30 minute one-on-one user testing.
Affinity Mapping: I conducted a meeting in which we organized similar information in categories by brainstorming with business and technical leads. We were organizing top 20 reasons for why callers call and grouped them in categories of tabs that we have created in the application.
“Information may be infinite, however…The organization of information is finite as it can only be organized by LATCH: Location, Alphabet, Time, Category, or Hierarchy.” — Wurman, 1996”
Group picture
Brainstorming sessions
Note: This is all the information I could share. I cannot upload actual application mocks as they are confidential.